Woosh Bundle of Joy

You can change to a higher or lower Bundle of Joy plan at any time no more than once a month, just log in to the Woosh My Account page using your login and password. Available home phone and data plans include usage of 3GB, 7GB, 30GB, 45GB and 100GB.

Yes you can. Give us a ring on 0800 4WOOSH (499674) and speak to one of our Service Representatives to add any of the Smartphone services that you would like to sign up to. You can find out more about our Smartphone services details here.

The Bundle of Joy offers are designed to give you great savings for signing up to all the services (broadband plan and the landline rental with calling). This also means you have the convenience of having only one telecommunications provider, and all your services on one bill. However, we do have options for you to sign up to just an ADSL broadband plan, give us a call on 0800 4WOOSH (496674) and our Sales Representatives can help you select the right broadband plan.

The Bundle of Joy plans come with a 12 month contract. We will be offering you a landline service (phone rental and calling) plus your broadband service. An early termination fee of $99 applies. If you break your bundle into separate services, standalone plan charges apply (e.g. a home phone rental is $45 per month; and a ADSL broadband plan is charged accordingly). Just remember the Bundle of Joy offers you substantial bundle discounts, so think twice before splitting the services in standalone plans.

You will receive your electronic statement (eBill) via email around the 1st of each month. Payment by credit card will be deducted approximately 2 days after the eBill is received. Payment by direct debit will be deducted approximately 10 days after the eBill is received.

Your eBill may show these sections:

It is standard telecommunications company practice that this is charged in advance. After your first eBill you will normally only see a single plan charge.

On your 1st eBill, a plan charge will be shown which covers your first partial month of service. This covers the period from when the service was first activated until the end of that calendar month. This is normally the only time a plan charge is billed in arrears. Onward plan charges will all be billed one month in advance.

It is standard telecommunications company practice that this is charged in advance.

No. If you use more than your monthly data allowance (download or upload), your connection speed will be slowed to similar to dial up speed (up to 64kbps). Your full speed broadband connection will be resumed in the new data anniversary cycle.

Yes. You can buy "Top Up" broadband data 1GB for $5, 5GB for $10 or 10GB for $20 at any time during the month. Your can access and use this "Top Up" function online via the Woosh 'My Account' section. The "Top Up" data purchased will expire at the end of the current data anniversary cycle.

National calling to landlines is 10c/min. The standard landline to mobile calling rate is 45c/min. You can view the full list of calling rates here.

Our calling rates start from 8c/min to China, 10c/min to the USA, UK, Australia, South Africa and India. You can view the full international calling rates here.

You can view your call details at the Woosh 'My Account' Calling section up for the previous three months.

Smartphone services are designed to help you manage your calls more easily. The most popular services include Caller ID, 3-way calling, call diversion, faxability, wiring maintenance and call waiting. You can find out more here.

Your connection speed will be slowed to close to dial up speed (up to 64kbps) when your monthly download allowance has been reached. Your broadband connection speed will resume to full speed from the next data anniversary cycle. You can choose to purchase a data top up, or you can change to a higher plan (up to Bundle of Joy 100GB plan) to regain full speed broadband service at any time.

First, check that the modem is properly configured and installed according the Woosh supplied instructions. Check that power button has been switched on and ensure that the network connection cable is plugged in to the computer and the modem. Ensure the modem is plugged into the phone jack.

If you are using a WiFi router modem, check that the wireless setting has been saved and the wireless connection on your computer is switched on. Check the modem settings to ensure your modem is connected to the Woosh network. If you are using a non Woosh supplied modem, check your modem manual, or contact your modem vendor for more help.

A lot of problems can be fixed by restarting the modem. To do this, turn the modem off for 30 seconds then turn it back on. Wait for 2 minutes to allow the modem to connect to the network. Then restart your computer and try connecting to www.woosh.com . If you can access this site, you have a working broadband connection.

If the connection was fully installed by Telecom, the modem will only work when plugged into the designated jack point. Ensure the cables are plugged in correctly and securely. If you installed it yourself, make sure there are filters connected to each phone or fax device including SKY Digital.  If you've tried everything and you still cannot connect to the Internet then please ring our Contact Centre for support.

It is very straight forward and easy to set up a wired broadband modem. You only need to do it once, and when set up correctly you are connected to the Internet. Your modem should come with an instruction manual that shows you how and where to enter the following settings:

Operating Mode / DSL Mode: Automatic (G.992.1, G.DMT or ADSL1,2 or 2+)
VPI : 0
VCI : 100
Encapsulation : 'PPPoA', ‘VC-Mux' (Protocol  'PPPoverATM', also known as 'PPPoA', Multiplexing Method  ‘VC-Mux' or VC Based) RFC 2364
User name: this should be your normal Woosh username, and it should be entered in the form of an email address. For example, MaryJjane@wkoosh.2co.nzj
Password : this should be the same password you use for setting up your Woosh Bundle of Joy account
MTU: 1500

If your modem requires additional DSL settings that are not listed here, click here www.woosh.com/dslmodemsupport .If you have trouble setting up your modem, please check your modem manual or contact the company that supplied it.

If you cannot remember your Woosh password, please ring our Contact Centre with your account number as reference.

For security purposes, Woosh will NEVER ask for your password via email.

Each Woosh email account comes with 100MB of space. Your chosen username is your email address. For example, (username)@woosh.co.nz.

Our mail server information are as follows:
Incoming Mail Server (POP3) pop3.woosh.co.nz
Outgoing Mail Server (SMTP) smtp.woosh.co.nz
IMAP: imap.woosh.co.nz
Webmail: https://webmail.woosh.co.nz

User name: this should be your normal Woosh username, and it should be entered in the form of an email address. For example, MaryJjane@wkoosh.2co.nzj

Password : this should be the same password you use for setting up your Woosh Bundle of Joy account.

Yes you can use your own DSL2+ capable broadband modem to access the Woosh network. We will give you all the standard modem settings required, but you will need to refer to your modem manual or contact the company that supplied it for modem support.

DSL2+ is capable of doubling the frequency band of typical ADSL connections from 1.1 MHz to 2.2 MHz. This doubles the downstream data rates of the previous ADSL2 standard of up to 12 Mbit/s, but like the previous standards, will degrade from its peak bitrate after a certain distance. If you have a Woosh supplied modem, they are all DSL2+ capable to deliver you with the fastest speed possible that is offered to you from the local Telecom exchange/cabinet close to your home.

There are many factors that can cause your wireless not to work. The guide below will detail some common causes and solutions.

• Check modem/router is on
• Ensure the wireless adapter is enabled on the host device (e.g. computer, PDA, laptop)
• Please ensure the cable/Ethernet connection is working
• Restart modem/router
• Check wireless light (WLAN) is active on modem/router
• Check the connectivity between computer and wireless modem/router
• Reset your wireless modem/router
• Try changing your wireless channel

It is possible to connect multiple computers to a Woosh wired broadband line, and to share the bandwidth, but you will need to ensure that your set-up is configured correctly. One of the most popular and easy methods is to purchase a home broadband multiple-port wireless router (from Woosh or any other retailer). Your computers can then connect to the router via ethernet cables or wireless WiFi connection.

Yes. The Woosh wired broadband service uses your normal analogue exchange line (PSTN) to provide the ADSL2+ high speed Internet access, so you still need to pay the line rental and any normal calls on that line.

Woosh delivers wired broadband to you from Telecom's national broadband network over the normal analogue exchange line (PSTN). Speed depends on a number of factors; most importantly, how close you live to your local phone exchange or cabinet. Other things, like the capability of your computer and the quality of the wiring in your house will also have an impact. This is the case for any internet service provider that offers ADSL2+. In theory, ADSL2+ can deliver maximum download speeds of up to 24Mbps and maximum upload speeds of up to 1.0Mbps. Like any standard ADSL broadband service, the "up to" speeds are the technology's maximum possible speeds and the actual speeds will vary for a number of reasons.

If you need any support or are experiencing any issues with your telephone landline, calling or broadband service, please send us an email to suppojrt@wokosh.c2omj or give us a call.

The standard lead time to transfer an existing active landline number from another provider to Woosh is 4 business days if the line is intact and no installation is required. If a full installation is required where a Telecom technician needs to come to install at your home, then it could take up to 6 to 8 business days.

A new landline can be active within a standard lead time of 4 days if the line is intact and no installation is required. If a full installation is required where a Telecom technician needs to come to install at your home, then it could take up to 8 days.

To check your voice mail (Call Minder) messages from your home phone, dial 083210 and enter your PIN (if prompted) and press #. If you are checking your voice mail messages from another telephone or mobile, dial 083210, Press ** from the main menu, Enter your mailbox number (your home phone number that has the voice mail) and Enter your PIN. If you are checking from overseas, dial the International access code of the country you are calling from, Dial 64, Dial 83 083210 - wait for the greeting, Enter your mailbox number (your area code - without the zero - followed by your phone number, e.g. 41234567)and press #, enter your PIN and press #. Your messages will now be played to you.

Smartphone services are designed to help you manage your calls more easily. Use them to make sure you don't miss calls, to see who is calling before you answer, or to control who makes chargeable calls from your phone. You can find out more here.

You can prevent your number showing with Number Withhold. Simply dial 0197 before you dial the number and this free service will prevent your number being displayed for that call only. If the number you are calling from has a toll bar, dial 197 to have your number withheld.

We have some national calling areas map for you to check if the number you are calling belongs to a free local or national calling area. Click here to find out: www.woosh.com/callingareamaps

Woosh has one billing cycle which is a calendar month. Each billing cycle begins on the 1st of the month and ends on the last day of that month.

Data Anniversary Cycle is calculated from the date you signed up. If you signed up on the 10th of a particular month, your data is calculated from the 10th of every month until the 9th of the following month.

Call 0800 4BUNDLE to sign up over the phone.